Diabetes NSW Case Study

Uprise improves team cohesion, engagement and overall work performance at Diabetes NSW.

"With Uprise, there is something for everyone to get out of it. The fact that it is not too serious, but has really practical tools meant there was less stigma around getting involved”

Rachel Smith, HR Manager

Company Overview

Diabetes NSW is the oldest and largest member-based diabetes charity in Australia. It has been supporting people with or at risk of diabetes, their families, friends and carers for over 80 years. Rachel Smith is the HR Manager for Diabetes NSW and manages the health and wellbeing of 100 employees.

Diabetes NSW swapped to Uprise after using a traditional EAP for many years. The change was centred around the need to get more people on-board and aware of their options for the mental health support available at work. After an uptake of around 3% form their traditional EAP, Diabetes NSW was pleased to find that 38% of employees signed up to the Uprise program.

Retraining thinking and mindfulness have been stand out modules. I am able to better control my thoughts and remain focused at work.

Company Employee

Uprise is the most practical and personal wellbeing program I’ve ever come across. The skills and personal coaching is fantastic support for behaviour change.

Company Employee

The best part of the course is being able to speak to your coach each week. The coach ties everything together and makes the modules relevant and workable for you

Company Employee

Outcomes before and after 4 weeks of using Uprise

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Team cohesion: 66% (before Uprise) to 88% (week 4)

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Engagement: 4.8 (before Uprise) to 6.6 (week 4)

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Work Performance: 7.3 (before Uprise) to 8.8 (week 4)

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High Stress Risk: 21% (before Uprise) to 0% (week 4)

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Wellbeing Scores: 43 (before Uprise) to 65 (week 4)


The company's wellness team initially offered Uprise to the company’s mental health first aid advocates. These employees in core operations of the business are also trained to lead the response if someone shows signs of anxiety, depression or substance use or has a panic attack. The advocates spread the program through word of mouth. Finally, Uprise was placed on the internal employee portal and promoted through email and message boards.

Maintaining Utilisation

Uprise collateral was provided at different stages of the employee experience: as part of onboarding, promotion and to assist with restructuring and retirement. Uprise information was provided as part of training for Mental Health First Aiders. Posters were created for remote sites including QR codes for signup. Digital collateral on physical, mental and financial fitness was created for monthly release by calendar. Uprise delivered in person workshop presentations to key leaders.

Developed by founder Dr. Jay Spence

Uprise is based on the research of founder, Dr Jay Spence. The protocol used in Uprise has been evaluated in over 14 published research papers.

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