Do Successful Employee Assistance Programs have High Utilisation?
Most Employee Assistance Program providers provide utilisation rates as their sole success metric, reported annually. However, Human Resources and Workplace Health and Safety have contested that perhaps utilisation is not an accurate measure of success. A more pertinent question may be on what else Employee Assistance Program providers can report, to prove the success of their programs. Employee Assistance Programs should encourage greater utilisation to meet the needs of employees, as well as additional effectiveness measures that provide a more holistic understanding of company health.