Case Study: 2018 Results

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Overview

Uprise is a mental health technology start-up with a new approach that both addresses and reduce the costs related to untreated mental health concerns by coordinating mental health care for employees.

Uprise uses an evidence-based approach called Stepped Care that steps employees up to higher levels of support based on their needs.

BUSINESS CASE

One in five employees will have a diagnosable mental illness this year and one in four will have a family member with a mental illness. However, only one in 25 employees typically access a traditional employee assistance program (EAP). There is a 17% gap between employees with a mental health issue and those that access the EAP. Unaddressed mental health issues are leading to higher absenteeism, presenteeism (staff present but underperforming) and unwanted turnover costs.

SOLUTION

At Uprise, we believe reducing the risk of developing a mental health risk due to stress is vital. As workplaces are often a key contributor to the build-up of psychological distress, they should also have a key role in providing support to manage it.

As a result, the Uprise program is proactive and tailored to all levels of wellbeing. It does not only focus on reducing mental health risk but also on boosting wellbeing to improve productivity, engagement and success. Uprise lifts wellbeing across a range of wellbeing indicators, to generate holistic resilience and optimism about work and life.

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Outcomes

High/Moderate Risk Category: 67% (pre) to 21% (post)

No risk for turnover: 46% (pre) to 59% (post)

Imminent turnover risk: 19% (pre) to 9% (post)

High stress risk: 22% (pre) to 5% (post)

Days unproductive at work: 1.7 (pre) to 0.9 (post)

MEASUREMENT

Uprise measures outcomes quarterly across a range of wellbeing indicators, not just utilisation like the traditional EAP model. This is because we believe in the benefits of using our program and providing real actionable insights into the specific wellbeing needs of employees.

 In 2018, Uprise was utilised by x companies with between 100 - 2,200 predominantly office-based employees across finance, insurance, healthcare and advertising industries. Users were comprised of both males (41%) and females (59%). The World Health Organisation Wellbeing Scale reveals that Uprise lifted wellbeing on average from 42 (surviving range) to 62 (well-thriving range).

PSYCHOLOGICAL SAFETY

Psychological safety is the belief that a team is safe for interpersonal risk taking, a key indicator for engagement and motivation to innovate within teams. Uprise measures this indicator with self-reported ratings for hope, optimism, resilience and self-efficacy. There was on average a 10-point increase across these indicators, as a result of using the Uprise platform.

Jay Spence